Girls Clothing Boutique

Store Policies - (updated 01/01/2008)

Outlined below is our detailed return policy along with return procedure details. Please read carefully before you place your first order. We do not make exceptions to our return policy.

Exchanges are very simple, just place a new order and we will credit your original method of payment on your returned order.

Your satisfaction is VERY important to us, therefore we would like to minimize returns as much as possible. Please email or phone us for measurements or sizing before ordering if you are not sure of the size.  Should you still need to return an item to our store, you can do so within 14 days of receipt, subject to the following terms:

  • Please note all returns will receive in store credit only. NO EXCEPTIONS.
  • Special Orders, Personalized items, Swimwear* and items discounted by 30% or more are considered Final Sale, no returns accepted. * NY Health Laws prohibit the return of swimwear.
  • Holiday Apparel will not be accepted for returns 10 days before and at any time after the Holidays.
  • Items must be unworn, in original condition with original tags for store credit.
  • When exchanging items for a new one, please be specific about the items you wish to receive.  We can not hold items while waiting for the original to be received, therefore we suggest placing a new online order to ensure your size.
  • Please include the original packing slip that was shipped to you with specific details about your returns.
  • While purchasing shipping insurance is optional, we recommend it, as we are not responsible for items that are lost in the mail.
  • Shipping and handling charges are non-refundable. If your item(s) were shipped for free and you return any of them, we will deduct the ACTUAL shipping charges from your refund total. 
  • Please allow up to 30 days for processing of returns for store credit. If you have not received a credit within that time please feel free to contact us.
ALL SALES FINAL AFTER 14 DAYS!!
 
 
PREORDER POLICY ~
 
  • PREORDERED ITEMS are purchases that are anything you purchase that is not in stock and it is scheduled to ship at a later date.
  • You can pay for preorders in full or with a 25% deposit.  If you would like to pay ONLY the 25% deposit, please enter code "PREORDER" to have the amount adjust.  The remaining balance will be invoiced when your items arrive in the boutique.
  • Returns need to be postmarked within 7 days of receipt; only returnable for an instore credit.
  • Shipping fees on your returned items are not refunded. Most preordered items will be considered "shipped for free" if your order ships at many different times. If you paid for shipping - your first shipment we ship you from that order will be the order that you have paid for shipping on. The rest of the times that we ship your order as the merchandise arrives will be considered "shipped for free" and if you return any items from those shipments, the shipping charge will be deducted from your refund total.
  • If you cancel a preorder before it ships you will be charged a 15% cancellation fee and the remaining balance will be put towards a "instore credit". 
SHIPPING ~
  • Most items are shipped the next business day, (M-F), unless otherwise noted in the item availability.  We can not guarantee however, that every order will ship the next day.  We experience heavy shipping volume during the beginning of a new season and during holidays.
  •  We ship our items via USPS.  If you require a different method of shipping, please contact us for rates.
  •  If you need an item by a specific date, please be sure to NOTE that during your checkout.
  • FREE SHIPPING on all US orders over $150.00, otherwise there is a flat rate fee of $7.95.
  • FREE SHIPPING on all International orders over $500.00, otherwise there is a flat rate fee of $25.95.

ORDER CANCELLATIONS POLICY ~

  • Please note, you may not cancel your order after we close for business that day.
  • Orders are processed right away. Cancelled pre-orders will be charged 15% cancellation fee. Thank you for understanding!
PAYMENT METHODS ~
  • We accept all major credit cards through our secure server. Visa, Mastercard, American Express and Discover are always welcome.
  • We also offer payment through Paypal's secure server which also offers you the option of paying directly through your checking, savings account or paypal buyer credit.
  • If you would like to send a check or money order, please telephone or email us to make arrangements.

INTERNATIONAL ORDERS ~
  • All international orders are shipped via USPS Priority Mail for a flat rate of $25.95.
  • When ordering internationally, please be aware that the customer is responsible for any applicable duties and taxes and that the declared value of the merchandise on the customs forms cannot be altered.
  • Due to recent International Fraud, we have the right to decline any suspicious orders placed through our website.  Please be aware that most orders placed with free email addresses will not be accepted for international shipping.   Thank you for understanding!


If you have any questions regarding any of this information, please email us at sales@buttercupsboutique.com or by phone at 1.914.231.5776.
 
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